PPH Small Business Survey – Key findings

November 30, 2009

A big thank you to all those who’ve taken our PPH Small Business Survey. To date we’ve had 410 respondents  with the following average demographics

  • 84% employ less than 10 employees
  • Average size by turnover: £314k
  • 20% based in greater London Area
  • 18% are both Buyers and Providers on PPH

Main findings from buyer (client) responses

  • 73% of respondents anticipate growth in 2010
  • 82% of respondents are investing in growth in the next 12 months
  • The main areas of investment are technology/web (39% of respondents) and marketing (40%)
  • Only 20% of respondents feel that business is still down due to the recession
  • 28% have said that the recession has helped them innovate and create new products and services and 26% have improved customer service to retain clients
  • 61 % of respondents have said that using freelancers has saved them over 10% of total staffing costs
  • The average cost saving per user is £17k per annum, 5% on an average turnover of £314k
  • 92% of respondents say quality of work through freelancers is same or superior to in-house staff
  • 98% have said they plan to carry on using freelancers

Main findings from freelancer responses

  • 48% are self-employed, 25% are operating as a limited company, 21% as sole traders and 6% out of an intermediary
  • 83% are based from home
  • 67% work alone and remotely to their clients
  • 74% started freelancing less than 5 years ago and 55% within the last 2 years alone
  • 51% cite wanting to be their own boss as the main reason
  • 85% say they enjoy a better work-life balance with 52% saying they spend more time with their family

If you haven’t taken the survey yet, your opinion can still be heard. Click here to take the survey >>

If you require more information on the survey please email stefani (at) peopleperhour.com

Further findings will be shared with you on PPH Economy (coming soon).

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